We are a debt counseling company in the Cape Town CBD focused on financial wellness solutions. Our vision to guide our clients from financial distress to financial wealth, consists of using a consultative sales approach, by performing a needs analysis for clients and providing advice telephonically as well as face-to-face and for this reason we are looking to grow our VIP Sales Team.
Job Description
- We are looking to onboard a reliable, energetic and passionate individual to join our fast growing company and VIP sales team in the Cape Town CBD.
- As a Financial Pre-Assessor, your primary responsibility will be to contact customers who have expressed a positive interest in our debt counselling services.
- You will be expected to call customers, who have responded to the company’s outbound marketing campaigns from various mediums (e.g. website, SMS, email).
- Make outbound customer calls to promote the company’s products.
- Update the customer database.
- Gather all required documents from customers to determine their state of over indebtedness and assess their applications for debt counselling.
- Set up and conduct consultations with qualifying customers over the telephone.
- Verify budgets and debt commitments and agree an interim debt repayment plan.
- Explain the fees (associated with debt counselling) the customer will be responsible for in detail.
- Explain the debt repayment plan to customers and how the collection process works.
- Must be able to give an in depth explanation of all aspects of the debt review.
Job Requirements
- University or College Diploma/Certificate
- Ability to communicate comfortably with high income clients
- Computer skills (MS Office, Google Docs
- Debt review and/or any sales experience (even retail)
- Outbound sales experience (advantageous)
- Active listening skills
- Able to handle objections
- Exceptional communication skills (verbal and written)
- Ability to use intuition and analytical skills to get the best outcome
What We Offer
- Company incentives (from time to time)
- A positive working environment
- Achievable sales targets
- Our General Manager, Call Centre Manager and Team Leaders are all experts in their field, so you will always be exposed to quality training and continuous coaching and support
- Growth opportunities
- Exposure to your field of interest